How do I return an item?
We have an automated return process which is handled online. Please read
below to see which products can be returned and then complete the form
below. A Return Form with all of your information will be immediately emailed to you which you will
then print out and include with your return.
Only the products below can be returned in USED condition:
Liquid Orthotics - Can be returned within 30 days of the purchase date
Night Splints - Can be returned within 120 days of the purchase date
Heel Seats - Can be returned within 120 days of the purchase date
ALL other products can be returned in NEW condition with original undamaged packaging within 30 DAYS. You will receive a full refund less original shipping costs(includes free shipping items) within 20 days of us receiving the return. If used items are returned(except for Heel Seats, Liquid Orthotics & Night Splints) they will not be accepted and the customer must pay to have them shipped back.
If original product packaging is not included a 20% restocking fee will be applied.
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